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Please note: Any orders placed between 12pm Friday to Monday morning will be processed on the following Monday.

UK: £2.99 delivery charge.
Royal Mail aim to deliver within 2-3 working days of the date your order is placed.

EU: £6.99 delivery charge.
Your order is despatched with Royal Mail and delivered buy your local postal service.
Deliveries normally take between 5-7 working days of the date your order is placed.

Worldwide: £9.99 delivery charge.

Your order is despatched with Royal Mail and delivered buy your local postal service.
Deliveries normally take between 7-10 working days of the date your order is placed.

Do I have to sign for the goods?

UK orders over £100 will be sent 'Recorded Signed For' so a signature is required on delivery. If no one is at the address, Royal Mail will leave a note that delivery was attempted and your parcel will be taken to the nearest Sorting Office where you can pick it up.

Can I get a delivery charge refund?

If an item is faulty, damaged, unfit for purpose or we have made a mistake on your delivery we will refund your delivery charge, unless the item is part of an order containing other items that were ordered by you. Delivery charges will also be refunded if you cancel your complete purchase within the seven day cooling off period.

Can I track my order?

Yes. For UK orders you can use Track and Trace on Royal Mail's website to find how your order is getting on.

You will also be able to see a Proof of Delivery online - a copy of the actual signature that was taken as receipt of delivery.

We want you to be pleased with your purchases from BLUE INC so we guarantee to refund any item you are not completely happy with when you return it to us in a re-saleable condition with all tags attached AND THE ORDER FORM (or photocopy) within 14 days of receipt. We may not be able to refund you without a copy of the order form. Refunds will be credited to your original method of payment. In the interests of hygiene we will not be able to accept returns on underwear, swimwear, pierced jewellery, and cosmetics unless they are of unsatisfactory quality or unfit for purpose. In addition to our returns policy outlined above you have seven working days under the distance Selling Regulations to cancel your purchase. Details of this are in our Terms and Conditions.

Suppose I want to return or exchange an item in the store?

Just pop along to your nearest Blue Inc store and take your dispatch note and receipt with you. Also remember to take the card that was used to purchase the order online. The actual cardholder needs to be present when the return is processed, so if someone else made the purchase for you, you'll have to bring them along!

Returns and exchanges can be made in all stores where those items are stocked, i.e womenswear can only be returned to our womenswear stores.

What about returns via post?

We offer free UK postage for your first return. Simply follow the instructions included in your order. It’s important to go to the Post Office and get a proof of posting certificate, which will give you a tracking number. We cannot refund anything until we have received the goods back and will not take responsibility for any return post that does not arrive at our office or is lost in transit.

The refund will be processed once your goods are received by our warehouse. Please note that it may take 2-3 working days for the refunds to show in your account and we will refund the card you made the purchase on. If you have any problems with refunds or your card please email online@blueinc.co.uk and we will be happy to help.

Can I get a refund on special offer items?

Yes. If you return a single item as part of the offer you will be refunded the price of the item minus the discount amount. A complete return of all items in the offer will result in being refunded the full offer amount.

International currencies

We offer customers the opportunity to purchase products from our website in £GBP, $AUS, €EU and $USA.

Please be aware: After you have made your purchase your Credit card will be charged in £GBP so the final charge will vary slightly due to fluctuations in international exchange rates.


International delivery

Blue Inc delivers orders to all countries apart from Romania and all African countries (apart from South Africa).

For details of our International delivery service Please click on the "DELIVERY" tab.