FAQs

Do you have a burning question that needs to be answered? Please take a look at our list of questions below. If we haven't covered something in particular that you would like to know please contact online@blueinc.co.uk

Payment

Q: How do I know my payment information is safe?
A: Payment security is vital to Blue Inc. Our website is secured using encryption software to ensure that your information is safe and secure at all times. Our website is also secured by Verisign which means your information is always secured with 128 bit encryption.

Q: Which currencies do you accept?
A: Currently we only accept Pound Sterling. We are looking into alternatives such as Euro's, US dollars and Australian dollars for the future.

Q: What other payment methods do you accept?
A: We accept most major credit cards including Visa, Visa Electron, Mastercard, Maestro, Switch and Solo. We also offer a PayPal payment option.

Q: Why won't my payment go through?
A: Unfortunately there are cases when payments will not go through the system. Please ensure that all information that has been entered is correct. We do apologise for this but it is out of our hands and down to the payment process determined by the banking systems.

Delivery

Q: Where do you deliver?
A: We deliver to all EU countries and most other countries around the world. If you do not see a delivery option for your country when checking out, please contact us.

Q: Can I track my order?
A: Once your order has been despatched, you will receive .

Q: Can I have my items delivered to an address other than my billing address?
A: You can have your order delivered to any mainland UK address regardless of the billing address. You can specify the delivery address on our checkout page.

Q: Are there any areas of the UK that you do not deliver to?
A: We deliver to all of mainland UK including the Highlands and the Islands such as the Isle of Man and the Isles of Scilly. Some outlying areas of the UK may require an extra working day for delivery.

Q: On what days do you deliver?
A: Royal Mail delivers in the UK Monday to Saturday. Overseas delivery times may vary according to your local postal service.

Q: How do I know if my goods have been lost in transit?
A: If you have not received your goods within the specified time frame, please contact us immediately. We will query this with Royal Mail. There will be a given timescale for which carrier companies will accept that goods have been lost. This time scale will be shown within their Terms and Conditions.

Refunds

Q: How do I return an item by post?
A: If you are not completely satisfied with your purchase, please send it back to us in its original condition within 30 days. The garment(s) must be returned with all original tags and packaging. Please indicate on your Invoice whether it is an exchange or a refund. Upon receipt of and examination we will exchange the item and despatch the very same day or we will issue a full refund to the value of the item(s). Please note that goods must be returned and have arrived at Head Office within 30 days.

Blue Inc will not be able to refund any delivery charges. Due to this, we recommend returning any goods to your nearest store. We recommend any returns made by mail are sent recorded delivery to ensure it arrives safely and correctly. It is the customer's responsibility to ensure the package is sent to us. Exchanges and refunds are not available on underwear due to hygiene reasons, except where the item is faulty.

All mailed returns should be addressed to Blue Inc, Blue Inc House, 13 Uplands Business Park, Blackhorse Lane, London E17 5QN.

All of our items are inspected before despatch, however should you receive a faulty of incorrect item, please send it back to us with the attached invoice. All items are checked when returned and if we find that your product is faulty then we will return you the full cost, including delivery charges. If you have any issues with returning your item please contact us quoting your reference number, name and product purchased. Please also add your reason for return and whether you require an exchange or refund. We will advise you on how to proceed with your return.

Q: How do I return an item to one of your stores?
A: To return an item to one of our stores, visit our Store Locator page to find out which is your nearest store. When returning the item please remember to bring the invoice received with your product as this is your proof of purchase. Without this an exchange or refund cannot be actioned. You can return an item up to 30 days after you have received it.

Q: When will you refund my money?
A: We will refund your money as soon as we can but please allow at least 3 working days from the point of us receiving your item(s). We will send you an email confirming the refund and the value amount. After you receive the conformation email please allow up to 5 days for the money to be credited to your account. Your card issuer or bank is responsible for crediting your account therefore we have no control over the time period for receiving your refund once we have actioned it. If your card has expired or has been declined we will arrange for an alternative payment method for your refund.

Q: Can I still claim a refund even if I have lost my delivery note?
A: If you have lost this documentation we are unable to provide an exchange or refund for you as this is your proof of purchase.

Q: I have received my refund but not the delivery charge?
A: Delivery charges are only refundable if you have cancelled your entire order within the 7 day Cooling-Off Period or where the goods are faulty and a refund is made. The cost of returning the item to us is your responsibility.